This policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from ludobloom.co.uk (the “Site”).
What personal information we collect from you.
When you visit the Site, we collect information from your computer or device:
· Information about your web browser and IP address.
•The web pages or items that you view.
·The search terms you entered to discover the Site.
·Your name and email address when you register with us.
·Your billing and/or shipping address, payment details and any other information you provide at the time of placing an order.
·Communication between us via email.
How we collect your information
Your personal information is collected in the following ways:
·The data that you enter when you contact us through our Site or by email.
·Your browsing behaviour.
How we use your personal information
When you make a purchase online, we collect this information to fulfil any orders placed through the Site. We also use this information to provide customer service support, communicate any order updates and perform any credit checks.
What are cookies?
Cookies are small files that are downloaded when you visit a Site. For more information, you can refer to ico.org.uk/your-data-matters/online/cookies.
We use the following cookies:
Analytics cookies – these tell us your browsing behaviour and help us to build up a customer profile. We may use this to show you items you may also like.
Service cookies are used to help us make your browsing experience as seamless as possible.
Sharing your personal information
We share your personal data with the following companies as part of the online order process:
· Our website processes any transactions made on the Site.
· Royal Mail is our shipping courier that will deliver orders placed.
· We also share your personal data when required to comply with applicable laws and regulations.
Your rights
You have the following rights over your personal data.
•The right to request a copy of your personal information in a readable format. This right also includes correcting any inaccuracies we hold about you.
·The right to object to how we process your data based on our legitimate interest.
·The right to request the deletion of your data. Please be aware that the following data cannot be deleted:
·Your name and email as we must store your request for erasure.
·Order data as this is required for reporting and tax purposes.
·Any communication you have had with us.
·The right to data portability to transfer your data to another entity.
· The right to automated decision making. This includes profiling to make recommendations you may like.
To exercise your rights, please email ludoblooms@gmail.com
Data retention
When you place an order through the Site, we will maintain your order Information for our records unless and until you ask us to delete this information